Coastal Resort Sales & Rentals

Public Warning: Coastal Resort Sales and Rentals – Deceptive Practices and Breach of Agreement

In June, my family rented a property in Ocean City, MD through Coastal Resort Sales and Rentals. Based on our experience, I strongly caution prospective renters against engaging with this company.

The unit was advertised as an air-conditioned, oceanfront property with functional amenities and clean accommodations. What we encountered was a grossly misrepresented and arguably uninhabitable space:

-The air conditioning system was approximately 18 years old, dirty, and non-functional. Indoor temperatures reached 80°F despite every effort to mitigate the heat.

-We were unable to utilize the balconies due to persistent secondhand smoke from neighboring units—rendering the promised “oceanfront experience” inaccessible.

-The dishwasher was broken and contained dirty dishes on arrival. It was never repaired despite multiple calls. There was visible mold on the dishes.

-The garbage disposal was also inoperable until addressed days later.

-Interior doors were misaligned and failed to close or lock properly. Ceiling damage, peeling paint, and unsanitary deck furniture further contributed to unacceptable conditions.

-Vents were visibly contaminated, raising serious concerns about indoor air quality and mold exposure.

-We submitted multiple complaints. Coastal Resorts acknowledged the issues and offered a pizza as a token gesture (we thought that was a joke at first). They later promised a partial refund, which was never processed. This conduct reflects a pattern of negligence, misrepresentation, and failure to fulfill contractual obligations.

In our view, this company demonstrated a clear disregard for tenant health, safety, and basic consumer protections. We encourage others to proceed with extreme caution when dealing with Coastal Resort Sales and Rentals.

Stay at Century 1, unit 1008 in Ocean City MD was excellent. Property well maintained with fantastic ocean front views. Plenty of room for our family of 5 with older teens. Customer service of the woman in the office was also great and helpful.

I'd definitely give this hotel no stars if it would let me!! The front desk people were nice but after we booked online and paid for everything months ago, when we got here to check in we still had to pay all kinds of different fees. But that wasn't the problem. I should have done research and checked out the reviews but we needed a hotel for dance competition and it was one of the few we could find at the time. The room was nasty, actually the whole hotel is nasty. For what they charge you would think they could take better care of the place. Also need to check to make sure the Housekeepers are doing their job correctly we found hairs everywhere and the place looks like it hasn't been dusted in forever. Pictures to follow! Towels, wash clothes, pillow cases were stained dirty! Guessing those should be thrown away and replaced!!